Incident Management

We offer a variety of courses which are detailed on this site. However, if you wish to have a bespoke course to meet your specific needs or for more details on the courses listed please do not hesitate to contact us.

For more information on our Security Courses please call 0800 772 3099 or email us via our contact page

Incident Command/Command of Serious Incident training

No organisation wants to have a major incident. However it’s a fact of life that things do go wrong. We live in a world where, when things do go wrong, it is quickly reported on the news or on social media. Our three day Incident Command/Command of Serious Incident training is designed to give delegates the confidence, understanding and ability to perform the role of Silver Commander during a major incident. The course also helps you and your organisation to plan and prepare for the worst. We also cover how to manage incidents in motion and what we should do as responsible organisations after the incident. The course is suitable for anyone who could potentially act as Silver Commander, from middle/senior managers to Company Directors.

Course objectives:

By the end of the course delegates will be able to:

  • The key principles of the Incident Command.
  • The roles and responsibilities of personnel within the incident command structure including Gold, Silver and Bronze Commanders, as well as other supporting staff roles.
  • The need for effective lines and methods of communication during incidents.
  • How to plan an initial response to an operational incident (Hold, Plan and Act).
  • An overview of the Joint Emergency Services Interoperability Programme (JESIP).
  • How hostage negotiators work and how to manage negotiators in an effective and safe way (If applicable for your organisation).
  • How to formulate effective negotiation tactics and strategy (If applicable for your organisation).
  • How to construct and write effective contingency plans.
  • Who should write contingency plans?
  • How to write contingency plans.
  • How to review contingency plans.
  • How to conduct a desk top exercise.
  • The six ‘C’s of contingency planning.
  • How to effectively debrief people following incidents including hot and cold debriefs.
  • Why defensible decision making is so important.
  • How to make defensible decisions.
  • What to consider when making defensible decisions.
  • How we record our decisions.
  • The 7 elements of risk when making defensible decisions.

Day three can include a live incident to embed the training for the delegates, allowing them to put theory into practice.

Defensible Decision Making Training

Our half day Defensible Decision Making training is designed to give your managers and  organisation the confidence to make decisions that are defensible if challenged.  This course is becoming so relevant in today’s world as organisations are open to so much scrutiny.  This course will help you avoid costly mistakes whether it be financially or cost to your reputation.  The course is based and enhanced on the Association of Chief Police Officers (ACPO)  published “National Decision Model”. We also cover the 7 elements of risk considerations when making defensible decisions.

Course objectives:

By the end of the course delegates will be able to:

  • Why defensible decision making is so important.
  • How to make defensible decisions.
  • What to consider when making defensible decisions.
  • How we record our decisions.
  • Consider 7 elements of risk when making defensible decisions.

Contingency Planning/Business Continuity Planning Training

We live in an increasingly hostile world and organisations are open to scrutiny like never before. Our half day course allows your organisation to plan for potential problems, threats or failure. Contingency planning ensures that your organisation knows what to do when a disaster happens, and have the systems and tools in place to respond to it fast. Contingency planning and being prepared should be considered a core organisational activity for every organisation. It is more cost effective in terms time, money and reputation to plan now!

Course objectives:

By the end of the course delegates will be able to:

  • Identify risks to your organisation.
  • Who should write contingency plans.
  • How to write contingency plans.
  • How to review contingency plans.
  • How to conduct a desk top exercise.
  • How to conduct a ‘live’ contingency test.
  • Be aware of the six ‘C’ of contingency planning.

Bronze Commander training

The role of a Bronze Commander should not be under estimated. The Bronze Commander deals with incidents at an operational level. This course has proved invaluable to many organisations dealing with any major incidents. The Bronze Commander training is a one day course aimed at incident responders, first line managers and middle managers. This course helps to prepare staff to support senior managers when dealing with major incidents.  The course gives delegates the skills required to effectively and safely carry out in depth the typical eight different Bronze Commander roles during an incident:

  • Incident Scene Bronze.
  • Intervention Bronze.
  • Surrender Bronze.
  • Regime Bronze.
  • Evacuation Bronze.
  • Staging Post Bronze.
  • Care Bronze.
  • Debriefing Bronze.

Course objectives:

By the end of the course delegates will be able to:

  • The key principles of the Incident Command.
  • The roles and responsibilities of personnel within the incident command structure including Gold, Silver and Bronze Commanders, as well as the roles of other support staff.
  • How to plan an initial response to an operational incident (Hold, Plan and Act).
  • The difference between ‘Management mode’ and ‘Command mode’.
  • The role and responsibilities of the different Bronze Commander roles.
  • An overview of the Joint Emergency Services Interoperability Programme (JESIP).

Negotiator (hostage) training (Initial and Refresher)

We offer a three day initial and two day refresher negotiator training. Both courses cover the roles of the negotiator team and negotiation strategy and tactics. The initial course involves four scenarios, the refresher two scenarios to test the competencies required to be an effective negotiator. Due to the nature of this training it is a pass or fail course. Feedback is given to the delegates at the end of each exercise to allow them to reflect and build upon the constructive feedback given by the course tutor.

Course objectives:

By the end of the course delegates will be able to:

  • Understand the strategy and tactics used during a negotiation incident.
  • Demonstrate competence in the application of negotiation tactics.
  • Describe the roles of the members of the negotiating team, and demonstrate competence in team skill.
  • Work effectively as a Lead, Support or Communication negotiator.
  • Negotiate in various situations such as: Hostage, barricades, riots or self-harm.
  • Understand various types of perpetrators profiles and how to negotiate with them effectively.
  • Operate at the scene effectively and safely.
  • Implement effect situational awareness.
  • Understand the ‘Do’s and ‘Do not’s’ of a negotiator.
  • Understand the crucial points of negotiation.
  • Communicate effectively with the Silver Commander.
  • Implement a successful resolution.

First On the Scene training and training for trainers

First On the Scene training is designed to be delivered to all staff working within the secure environment. The course explains the procedures to be taken upon discovering a hostage situation and what to do if taken hostage. The course duration is three hours.

Course objectives:

By the end of the course delegates will be able to:

  • Understand your organisations strategy for hostage taking.
  • Understand how to reduce the risk of being taking hostage.
  • Know and understand what to do if taken hostage.
  • Know and understand how to report a hostage incident.
  • Know and understand strategies to use to ensure personal safety upon discovering a hostage incident.
  • Interact with the perpetrator to minimise harm to the first on the scene, hostage or the perpetrator.

 

Log keeper and board marker training

This half day course ensures that the Command suite log keeper, Silver log keeper and board markers understand the importance  and legalities of maintaining accurate contemporaneous logs. We also define which role is responsible for each part of this process. Included is a practical exercise to embed the learning, putting theory into practice.

Course objectives:

By the end of the course delegates will be able to:

  • Understand the roles and responsibilities of personnel within the incident command structure including Gold, Silver and Bronze Commanders, as well as the roles of other support staff.
  • Understand what is recorded in each log and why.
  • Understand the legal importance and necessity of log keeping.
  • Effectively write contemporaneous logs.
  • Understand the need to be assertive in their role of log keeper.

 

For more information on our courses please contact us on 0800 772 3099 or email us using our contact form.